Frequently Asked Questions

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• What does BidRx® mean? What is an Rx?
• What exactly is BidRx®?
• How does BidRx® work?
• Do I have to register to use BidRx®?
• How do I register?
• What is a Referral Code?
• Can other users access my information?
• What if I can't read my prescription?
• How do I start an auction for my prescription?
• What is the reservation number that I get from BidRx®?
• What is the Key Code that I get from BidRx®?
• What does the pharmacy need to fill my prescription?
• What is a Similar Product Price Comparison (SPPC)?
• What should I do if a drug on the Similar Product Price Comparison is preferred by me over the prescription I have and I want to try the other drug?
• If my prescriber changes my prescription to one of the drugs on the Similar Product Price Comparison (SPPC) Report, how do I start an auction for this new drug?
• If I need a refill, how do I start a new auction?
• What do you mean by Manufacturer "incentive", "discount", or "coupon"?
• My plan has a "deductible." Will BidRx® record my costs for each prescription and change my cost-share when I satisfy the deductible amount?
• How can my prescriber help me get my prescriptions through the BidRx® system?
• What do the different parts of my prescription mean?
• Do I have to provide Credit Card information or any other personal information when I register or when I start an auction?
• What if I forget my user name and/or password?
• What is your Privacy Policy?
• Who has access to the information that I enter online?
• What if I don't have a computer? Can I still use BidRx® for my medications?
• How do I invite an assistant to use BidRx® for me?
• How do I select a pharmacy best suited for me?
• Can I choose Mail Service pharmacies?
• Can I choose Canadian pharmacies?
• Can I choose Internet pharmacies?
• How do I know if I will be getting a generic alternative?
• How will I know if this generic is safe and as effective?
• What do I do if BidRx® identifies a less expensive similar drug?
• Will BidRx® identify Over-The-Counter alternatives if they are available and appropriate for me?
• Can I obtain bids for my Over-The-Counter (OTC) medicines through BidRx®?
• What if I need a "specialty" medication such as an injectable?
• Can I get bids on prescriptions for controlled substances through BidRx®? Are these handled any differently?
• Will I be able to get refills for my controlled substance prescriptions?
• Are there any medications that I cannot obtain through BidRx®?
• How long does the bidding process take?
• What if I need the prescription right away, e.g. asthma drugs, heart medicine, or antibiotics?
• Can I bid on multiple prescriptions at the same time?
• Can I bid on prescriptions for family members (husband, wife, and children)?
• Does it matter if I choose a different pharmacy for each prescription I bid on?
• What if I decide not to accept any of the bids I receive from BidRx®? Am I under any obligation to choose a pharmacy?
• What if another pharmacy is less expensive for a refill? How do I get the refill filled?
• What do I do when there are no more refills authorized for my prescription?
• Can my prescriber's office start an auction on my behalf? How does that work?
• What if I have questions about my medication?
• What if I have a reaction or experience side effects from my medication?
• What options do I have for getting the prescription to my pharmacy? Can I fax or mail the prescription to my local or mail service pharmacy?
• Can I get my medicine delivered to my home?
• What other special services do pharmacies offer?
• How do I pay for the medication?
• Are there other charges for which I will be responsible?
• What if I have a prescription drug plan that covers some of the cost of my medications?
• I am on Medicare. Can I still use BidRx® for my medications? What will I be responsible for paying?
• Will I have to pay for other services such as pharmacist counseling?